Terms of Service

Last Updated: July 4, 2026

1. Introduction and Binding Agreement

Welcome to Crown Coins Casino. By accessing or using the Crown Coins Casino platform, website, mobile application, or any other related services (collectively, the "Services"), you acknowledge and agree that you have read, understood, and are legally bound by these Terms of Service ("Terms"). This is a binding legal contract between you ("User", "Player", "You") and Crown Coins Casino ("Company", "We", "Us", "Our").

If you do not agree with any part of these Terms, you must immediately cease using the Services. These Terms govern your participation in our social sweepstakes gaming environment, which includes, but is not limited to, the use of virtual currency (Gold Coins and Sweeps Coins), participation in promotional sweepstakes, and the redemption of prizes.

2. Eligibility and Account Requirements

To use our Services, you must satisfy all of the following requirements:

  • Age: You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is older).
  • Jurisdiction: You must be a legal resident of a country or state where the operation of social sweepstakes casinos is permitted. Residents of certain restricted jurisdictions (including, but not limited to, Washington, Idaho, Michigan, and Nevada) are prohibited from accessing Sweeps Coins gameplay.
  • Account Integrity: You are permitted to register only one (1) player account. The creation of multiple accounts is considered a material breach and will result in the immediate forfeiture of all virtual currency balances and permanent suspension.

3. Virtual Currency Ecosystem

Crown Coins Casino operates a dual-currency platform:

3.1 Gold Coins (Social Currency)

Gold Coins are for entertainment and amusement only. They have no monetary value and cannot be redeemed for cash or prizes. They are acquired via daily bonuses, social media engagement, or purchase.

3.2 Sweeps Coins (Sweepstakes Entries)

Sweeps Coins are promotional entries for our sweepstakes games. Sweeps Coins are never sold. They are provided free of charge through promotions, daily rewards, or Alternative Methods of Entry (AMOE). Sweeps Coins won through gameplay may be redeemed for prizes, subject to the fulfillment of wagering requirements and verification protocols.

4. Purchases, Payments, and Refund Policy

Users may elect to purchase packages of Gold Coins. All purchases are final and non-refundable. You represent that you are the authorized user of the payment method. We reserve the right to verify the source of funds and conduct risk assessments on any transaction to protect the integrity of the platform.

5. KYC and Prize Redemption

To redeem winnings associated with Sweeps Coins, you must pass mandatory Know Your Customer (KYC) verification. This requires submission of:

  • Valid government-issued photo identification.
  • Proof of residential address (e.g., utility bill).
  • Verification of ownership of the bank account or digital wallet used for prize disbursement.

Failure to provide accurate documentation may result in the denial of redemption requests.

6. Prohibited Conduct

Crown Coins Casino maintains a zero-tolerance policy regarding:

  • Automated Play: Use of bots, scripts, or AI-driven software to play games or collect rewards is strictly prohibited.
  • Fraudulent Activity: Any attempt to circumvent our RNG (Random Number Generator) or server integrity will result in immediate legal action and account banning.
  • Harassment: Any toxic, abusive, or discriminatory behavior in our social chat rooms or towards support staff will lead to immediate account termination.

7. Limitation of Liability and Disclaimer

The Services are provided "AS IS" and "AS AVAILABLE" without any warranties, express or implied. The Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the platform, including server downtime, loss of data, or virtual currency depletion.

8. Dispute Resolution and Arbitration

Any disputes arising from these Terms or your use of the Services shall be settled through mandatory binding arbitration on an individual basis. By agreeing to these Terms, you waive your right to participate in a class-action lawsuit or representative proceeding.

9. Intellectual Property

All content, branding, game design, code, and artwork featured at Crown Coins Casino are the exclusive intellectual property of the Company and are protected by international copyright laws. Any unauthorized reproduction is strictly prohibited.

10. Contacting Legal

If you have questions regarding these Terms, please contact our Legal and Compliance team at [email protected]. We are here to ensure your experience remains secure and compliant.